Refund policy


Bottom line: I do not accept returns, but I do allow exchanges on some items. Many of my items are one-of-a-kind or personalized in some way, so offering open-ended returns is just not manageable for me. If you are ultimately unhappy with your purchase or customization, please email me (help@kaitmakes.com) and I'll do everything I can do make it right. 


Exchanges
I try to provide accurate measurements of items so PLEASE measure before purchasing, but ultimately it you order a non-custom garment and it does not fit, I am willing to accommodate an even exchange or offer store credit for the value of the returned item. Buyers are responsible for return shipping costs of exchanged items. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt/order number or proof of purchase.

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.

To start an exchange, you can contact us at help@kaitmakes.com. If your exchange is accepted, I'll send you the return address as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact me for any return question at help@kaitmakes.com


Damages and Shipping Issues
If your item(s) arrives damaged or does not arrive at all, please email: help@kaitmakes.com and I'll do my best to work something out with you. Due to lots of structural issues, USPS is not quite as reliable as they used to be. If you're worried about this, I recommend either picking up your order from my studio or choosing another shipping vendor at checkout. Ultimately I cannot control USPS and if your order never arrives I will do what I can, but may not always be able to just ship out another item, as much of what I do is custom and made-to-order. Thank you for your understanding.


Exceptions / non-exchangeable items
Certain types of items cannot be returned or exchanged, like:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items marked "final sale"
  • Hazardous materials, flammable liquids, or gases
  • Gift cards

Refunds
Refunds are offered on a case-by-case basis. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.